Refund Policy
Effective date: 2025-12-21
This Refund Policy explains when ListingHub may provide refunds for ListingHub subscriptions. This policy is incorporated into our Terms of Service.
1. General Rule
Subscriptions are billed in advance on a recurring basis. Canceling stops future renewals but does not automatically refund fees already paid for the current billing period, except as required by law or explicitly stated below.
2. Eligibility
2.1 First-time subscription purchase
If you are a first-time subscriber, you may request a refund within 3 days of your initial charge. Refunds are not guaranteed and may be denied if the Service has been materially used.
2.2 Renewals
Unless required by law, renewal charges are not refundable. To avoid renewal, cancel before your renewal date.
2.3 Non-refundable cases
To the maximum extent permitted by law, we do not provide refunds for:
- Requests submitted after the refund window.
- Fees for prior billing periods.
- Accounts suspended/terminated due to violations of the Terms (fraud, abuse, unlawful activity).
- Taxes or governmental charges, where applicable.
3. How to Request a Refund
Email support@listinghub.ai and include:
- Account email
- Date of charge (or invoice ID if available)
- Reason for request
4. Refund Processing
If approved, refunds are issued to the original payment method when possible. Processing times depend on your bank/payment provider and may take several business days.
5. Chargebacks
Please contact support before filing a chargeback. Chargebacks may result in account suspension during investigation. We reserve the right to contest chargebacks where we believe the charge is valid.
6. Changes
We may update this Refund Policy. We will update the effective date above and may provide additional notice if changes are material.
7. Contact
Questions? Contact support@listinghub.ai.